MaveriK Posted February 12, 2008 Share Posted February 12, 2008 Thinking about signing up for this as being the unluckiest man on the planet its only a matter of time before i need it. Couple of questions, how good is the service and if i opt for the Flexi solution which has a fixed fee repair of £50 do i get hit for £50 for the yearly inspections? Thanks in advance. Link to comment Share on other sites More sharing options...
Ric Posted February 12, 2008 Share Posted February 12, 2008 Jamesmark for this, perhaps Link to comment Share on other sites More sharing options...
Trig Posted February 12, 2008 Share Posted February 12, 2008 I think the service is included, its just everytime the boiler breaks down you have to pay £50. Link to comment Share on other sites More sharing options...
jamesmark Posted February 12, 2008 Share Posted February 12, 2008 PM replied. Link to comment Share on other sites More sharing options...
ivan Posted February 12, 2008 Share Posted February 12, 2008 They were on Watchdog a couple of weeks ago. Link to comment Share on other sites More sharing options...
jamesmark Posted February 12, 2008 Share Posted February 12, 2008 The Flexi care is like insurance exccess, everytime you claim it will cost you £50. It is popular with people with new boilers as they will not call out as much as people with middle aged and opld boilers. The £50 charge is untill the initial breakdown is fixed, so if it takes 4 days and 5 call outs to fix (for arguements sake) it is capped at £50 for the whole lot. The better option and is by far the most popular is the Homecare agreement which is a fixed amount by DD per month or you can pay up front for the whole year. This like the flexi includes all parts and labour and call out charges and there is no £50 per call out. Both options have an annual service every year, but if a problem is fouond at the service on the flexi option and requires fixed it is £50. Link to comment Share on other sites More sharing options...
jamesmark Posted February 12, 2008 Share Posted February 12, 2008 They were on Watchdog a couple of weeks ago. When is British Gas not on watchdog, we are the biggest fish in this market so quite rightly BBC is going to target us. Never watch it myself as it's the same old with me lol, but so far touch wood the servicing dept has rarely been brought onto it. Link to comment Share on other sites More sharing options...
MARTIN R Posted February 12, 2008 Share Posted February 12, 2008 we had cover with British Gas and the service was imo excellent and well worth the extra few pounds a month compared with what we would of paid. Sadly we do not have gas where we live now otherwise we would have continued with them. Link to comment Share on other sites More sharing options...
Rob Posted February 12, 2008 Share Posted February 12, 2008 The Flexi care is like insurance exccess, everytime you claim it will cost you £50. It is popular with people with new boilers as they will not call out as much as people with middle aged and opld boilers. The £50 charge is untill the initial breakdown is fixed, so if it takes 4 days and 5 call outs to fix (for arguements sake) it is capped at £50 for the whole lot. The better option and is by far the most popular is the Homecare agreement which is a fixed amount by DD per month or you can pay up front for the whole year. This like the flexi includes all parts and labour and call out charges and there is no £50 per call out. Both options have an annual service every year, but if a problem is fouond at the service on the flexi option and requires fixed it is £50. We have the Homecare option, but the last BG guy who came and serviced it said boiler failure or replacement was never covered. DO you know if this is true? Ours is about 12 years old now. Link to comment Share on other sites More sharing options...
jamesmark Posted February 12, 2008 Share Posted February 12, 2008 We have the Homecare option, but the last BG guy who came and serviced it said boiler failure or replacement was never covered. DO you know if this is true? Ours is about 12 years old now. We have a 7 year old rule, in the event that boiler fails or cannot be repaired and it is less than 7 years old then under the agreement you will get a replacement, anything after this then you have to puirchase a new boiler (this does not have to be purchased by British Gas). Link to comment Share on other sites More sharing options...
ivan Posted February 12, 2008 Share Posted February 12, 2008 When is British Gas not on watchdog, we are the biggest fish in this market so quite rightly BBC is going to target us. Never watch it myself as it's the same old with me lol, but so far touch wood the servicing dept has rarely been brought onto it. It was the Homecare side that they featured two weeks ago though I'm afraid. Poor response times (ie, weeks without hot water etc) and shoddy workmanship IIRC. Link to comment Share on other sites More sharing options...
jamesmark Posted February 12, 2008 Share Posted February 12, 2008 It was the Homecare side that they featured two weeks ago though I'm afraid. Poor response times (ie, weeks without hot water etc) and shoddy workmanship IIRC. As I said I never watch WD, but no company is perfect there is always horror storries etc etc, I never hear of those as I work on the energy side. Christ when on gas and electric complaints you get some corkers. Link to comment Share on other sites More sharing options...
Ian C Posted February 12, 2008 Share Posted February 12, 2008 I've got Homecare and I've used it twice already - being a new homeowner I had little clue about heating systems except: 1) it's cold 2) the boiler is angry with a red light flashing 3) I pay these people money so they can come fix it First time was next-day, second time was 2hr response. Both professional and nice people, both fixed the prob. I was under the impression that, however, once the boiler had been inspected and OK'd, if it went wrong regardless of age it'd get fixed or, if necessary, replaced under the Homecare cover. I did check the T&Cs and that didn't flag up as a warning light... -Ian Link to comment Share on other sites More sharing options...
jamesmark Posted February 12, 2008 Share Posted February 12, 2008 I was under the impression that, however, once the boiler had been inspected and OK'd, if it went wrong regardless of age it'd get fixed or, if necessary, replaced under the Homecare cover. I did check the T&Cs and that didn't flag up as a warning light... -Ian I phoned through to the membership office today to confim, as I also was under the impression as long as the boiler was insured within the first 7 years of it life and continued to be insured without any lapse you got a replacement. However I was advised today that this ends the moment the boier reaches its 8th birthday (based on installation date). British Gas will continue to repair it untill it is beyond repair or parts are no longer available. Link to comment Share on other sites More sharing options...
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