Hi Sheefa,
With every new insurance policy taken out with us, a full policy summary for the insurer (with the full poilcy being available upon request), our terms of business, and a breakdown of the cover requested and supplied is sent to each customer along with the initial cover note.
If somebody has chosen to pay by our own instalment plan, the annual certificate will be processed and sent once the final instalment has been paid, but a cover note (which is after all a temporary certificate) is sent to our customers each month as evidence of cover. As required, we state this in our instalment agreement form. Hopefully the reasoning behind this is self evident.
If anybody has any questions, please feel free to PM me or alternatively call on 0208 364 5500
Cheers,
Scott @ Sky Insurance.