What company does the collections in your area? TNT used to collect in this area, but now its APC, i'm sure paisley freight are only a broker, unless it different per region. I booked a 'Bonnet' service through the site a few months back, spent a good hour wrapping the thing up, driver from APC turned up and refused to collect, obviously i was annoyed, said to the guy "whats the problem?", "Its too big", "Its a bonnet its the service i've booked!" "But it's hardly a Corsa bonnet" (was from an S Class Merc, so pretty big) "I didn't have the option to chose what make of bonnet i'm sending!", "I'm sorry" and off he went. Had that been TNT they would have collected no problem, so can only presume they have lost they're account with TNT. Notice the options for the bigger stuff is gone from the site now, so only use them for Alloy Wheels now, and pallet the bigger stuff.