I'm going to make this short as I'm just fed up of this now.
I may need so legal advice, or just general advice please.
On the 29th July 2014 I bought a Kenwood head unit from Car Audio Security. The best one money could buy. Cost £1550. Fitted it a month later.
On the 5th May 2015 under 10 months of purchase date the unit developed a fault stuck on a screen "System rebuilding"
I had to take the unit out, spend £12 on postage for it to be fixed under warranty.
On the 22nd November 2015 within 7 months the problem returned "system rebuilding" After a few e-mails they agreed on this occasion they will fix it free of charge, I did request a new unit but they said they could not authorize that. So I agreed for them to fix it but if it happens again I will need to see where I legally stand.
So today 24th May 2015 exactly 6 months to the day... And low and behold "system rebuilding" I have made Kenwood and car audio security a ware and I want to know whats going to be done about.
So besides I over paid for this unreliable heap of a device. I need some opinions for where I legally stand on a replacement to somewhat of a refund.
This is the 3rd time its gone wrong and each time repaired under a year space.
I'm done with this and I will have to keep sending it off to be repaired every 6 frickin months..
Edit:
Car Audio Security refused to sort the headunit free of charged and only offered a chargeable fee to fix it to to the original purchase purchase date.
I then called Fullers the repair shop for Kenwood and they disagreed and said this should be repaired free of charge with due to the reoccurring fault.
So I called up Kenwood and they are going to replace the head unit.