Agree'd
I had a guy at work that didnt understand the key enter....
I'v also asked people to go into "internet explorer" and type something in the address bar of which they come back and ask what the address bar is..
While i'm on with it the other day a woman said outlook had gone off her machine. It was literally the first thing in the start menu. just because it wasnt on her desktop she thought it had gone...
Rant over
*back on topic*
Anyone in support knows that the people above them in the company are less likely to know what they are doing.