While we're doing stories.....
I bought a leather (sheepskin collar) jacket from River Island before xmas - kind of like an old school flying jacket. It was £90.
It had straps on the wrists that weren’t' attached that well. Over Christmas, one of them came off somewhere when I was out and about. It didn't bother me too much thought as it wasn’t obvious.
I wasn’t going to do anything about it, but when I was sale shopping with the GF and queued up in River Island, I decided take the opportunity to raise it with the check out staff while I was already there.
I didn’t have my receipt with me, so at best I was just hoping for an exchange. I explained to the chap behind the counter what had happened and he asked me if I had a receipt. I replied no and he said he will have a word with the manager. He popped off and came back a minute or two later.
He said something to me which I initially thought I had misheard and it must have meant I would get 25% off the jacket. I asked him to clarify and I had heard first the right time, River Island had offered to give me back 75% of the cost of the Jacket and I get to keep it..... I couldn’t believe it, and I didn’t even have a receipt with me!
He asked me if it was ok with me! “Umm, yeah, that sounds fine” I replied. So the next, thing he hands me back the jacket and pulls out £67.50 in cash from the till and hands that to me too.
So, with no receipt, I work out with the Jacket I had already bought with a minor issue I wasn’t really bothered about and £67.50 in cash!
They got some of that back though as I decided to treat myself to another ensemble from the shop!