I used to work for Rentokil, their parent company and we used (were obliged to use) Citylink to send the computers around the country and back again for repair.
Nine times out of ten they get to us with more damage than they were sent out with, and very often they'd end up arriving back at the local offices quite broken.
We saw the van driver loading the van one day and all became clear, as he'd stand in the doorway to the building and literally hoof the boxes right on to the back of his van. When challenged his answer was "well they're not mine, I don't care do I". Great attitude
Getting compensation out of them is an absolute joke too, they will usually just ignore you until you go away, they never once paid us out for damage.