As some of you know I had the Supra recovered to my local Toyota main dealer with a failing crank pulley in October last year.
I wasn't overly impressed With their service tbh. especially the fact that they didn't have the required SST and eventually used a 1/2" drive gun to complete the job, and the extra miles and full boost whilst in their care. Anyway I got my car back and was just pleased to have had the crank pulley fixed.
Fast forward to now, and the Supra is currently in the care of a respected trader who has expressed concerns with the crank pulley. They've just completed a repair to the PS pump, and is thinking it might be caused by the crank pulley fault. Now how do I go about raising a dispute with Toyota. If there is an issue with the crank pulley I don't want them trying again, but if I have the fault rectified before they see it how can I raise a dispute.
Anyone know how best to broker this issue with Toyota. I obviously feel I've a claim for poor workmanship, but given their inability to resolve the problem with such a critical part I'm loathe to let them try again. But wouldn't want to have to collect the car with a known issue only to show the problem for a claim. I'd rather have the fault fixed and claim afterwards, but realise Toyota would want to at least see the problem, and be offered a chance to resolve it.
Would a report from the trader and photo evidence be enough for a claim after the work had been rectified?
At the moment this is all hypothetical as the trader wants to investigate further, but I trust their gut instinct enough to prepare for the inevitable.